We prioritize customer satisfaction. While we don’t facilitate returns based on personal preferences, we provide extensive product visuals on our website to assist you in making informed purchase decisions. Please note that once a purchase is finalized, we do not accept returns.

However, we do offer an exchange option. If the item is returned to our warehouse undamaged, you can select an alternative item from our website. We will dispatch the replacement upon payment of an additional shipping charge around 250/-. We appreciate your understanding in this regard.

Please be aware that sale items and orders processed through Bsecure are non-refundable under our policy.

In the event of receiving a damaged or defective item, we will address the matter promptly and work closely with you to find the best possible solution.

Customer Care

For further details, please reach out to our Customer Care team at info@theaddaxshop.com or call us at +92 333 4738059 during our office hours, Monday to Saturday, from 10 AM to 10 PM. We are committed to providing you with exceptional service and assistance.